Clerk-Reservations

**Additional Information** **Job Number**26093964 **Job Category**Reservations **Location**Building No. 153 Street No. 347, Lusail, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management **POSITION SUMMARY** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* 艾美酒店以令人神往的旅游时代为灵感，以欧洲文化对享受精彩人生的经典追求呈现每一种文化。我们的宾客是心怀好奇、满蕴创意的大都会文化爱好者。他们期待每一次建立联系的机会，也喜欢放慢脚步细品当地风情。艾美酒店愿为宾客提供令人难忘的特色服务与体验，鼓舞他们 享受精彩人生。我们欢迎充满好奇、富有创意和酒店人才加入我们的团队。如果您喜欢与志同道合的宾客打交道，也渴望为它他们营造意想不到的体验，我们诚邀您与艾美酒店携手谱写未来的职业生涯。加入艾美酒店，便是加入万豪国际集团的非凡品牌组合。**从这里扬帆起航，**发挥个人价值，**追求**人生目标，**融入**卓越国际团队，**展现**真我风采。