CCTV Operator/ Technician

Operator • Manage and Monitor CCTV Systems & Surveillance Equipment • Ensure the continuous monitoring of live CCTV footage throughout the facility/ stores. • Identify and report suspicious activities, security and SOP breaches, or other anomalies. • Regularly maintain and troubleshoot CCTV systems for optimal performance. • Incident Reporting & Documentation • Document incidents, SOPs violations, security breaches, or any security-related event, including footage capturing and report preparation for further analysis or law enforcement if necessary. • Collaborate with concerned teams and management to provide timely updates and resolutions. • Support Emergency Response • Assist in the coordination of security responses to emergencies (SOPs violations, theft, fire, safety hazards). • Work closely with the security team to direct actions based on CCTV findings. • Provide video evidence to assist in investigations or legal proceedings if required. Technician • Install, configure, test, and commission CCTV cameras, DVRs, NVRs, video management systems, and related security equipment. • Conduct routine inspections, preventive maintenance, and system health checks. • Diagnose and repair faults in CCTV systems, network cabling, power supplies, and associated equipment. • Perform troubleshooting to ensure CCTV systems remain operational with minimal downtime. • Assist with CCTV system upgrades, expansions, and integration with access control systems, alarms, and other security technologies. • Maintain maintenance logs, service reports, and technical documentation. • Ensure all installations and repairs comply with health, safety, and company security procedures. • Read and interpret technical drawings, system layouts, and CCTV configurations. • High school diploma or equivalent; technical certification in Electronics, IT, or a related field is preferred. • CCTV or Surveillance Systems Certification is preferred. • At least 2-3 years of experience in a similar surveillance or security role (CCTV monitoring, security officer, or related position); Proven experience as a CCTV Technician or similar security systems role. • Experience in a high-traffic environment like retail or fashion is a plus. • Knowledge of IP and analog CCTV systems, DVR/NVR configuration, networking basics, and structured cabling. • Familiarity with surveillance software, video management systems, and security equipment. • Good computer skills and proficiency in Microsoft Office applications.