Carrier Account Manager

Role Overview A high\-growth HR technology company is seeking an experienced Account Manager to build and manage strategic customer relationships, drive account health, and act as a trusted advisor to clients. This role is responsible for increasing product adoption, supporting renewals, uncovering expansion opportunities, and ensuring customers achieve measurable value throughout the partnership lifecycle. ### **Responsibilities** * Manage a portfolio of SMB and mid\-market customers, ensuring long\-term success and retention. * Develop a deep understanding of customer needs, goals, and business challenges. * Build strong relationships with key stakeholders and serve as a strategic partner. * Drive customer engagement, product adoption, and overall account growth. * Own customer satisfaction, retention, and expansion outcomes. * Partner with sales and customer success teams to ensure seamless onboarding and customer experiences. * Lead executive business reviews and gather customer feedback to identify opportunities for improvement. * Negotiate and manage renewal discussions. * Track and improve key account metrics, including retention, customer satisfaction, and growth. ### **Qualifications** * 5\+ years of experience in SaaS sales, account management, customer success, or a related customer\-facing role. * Proven experience managing and expanding existing customer relationships. * Demonstrated success achieving or exceeding revenue and retention goals. * Strong executive presence and excellent communication and presentation skills. * Ability to understand complex products and align solutions to customer needs. * Comfortable operating in a fast\-paced, high\-growth environment. * Entrepreneurial mindset with a strong sense of ownership and initiative. * Detail\-oriented with a highly consultative approach to customer engagement. ### **Compensation** * 175k\-210k base salary, variable compensation, and equity opportunity. * Medical, Dental, Vision * 401k * 3 days in office