Captain - Pool Bar

OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place. THE TEAM The Food & Beverage team at Rosewood Abu Dhabi is dedicated to delivering exceptional dining experiences through refined service, strong product knowledge, and genuine hospitality. Across our restaurants and bars, we create memorable moments that reflect the highest standards of luxury hospitality. As a Captain, you will report to the Assistant Manager Outlet and play a key leadership role on the restaurant floor, supporting daily operations while guiding and developing service associates to deliver seamless guest experiences. YOUR ROLE As a Captain, you will oversee the day-to-day flow of restaurant operations, ensuring every guest receives attentive, personalized, and consistent service. You will lead by example, maintaining service excellence, supporting team performance, and acting as a key link between the management team and service associates. Your ability to inspire the team, anticipate guest needs, and maintain operational excellence will contribute directly to the success of the outlet and the overall guest experience. HOW YOU LL MAKE THE PLACE Lead and support restaurant operations during service, ensuring exceptional guest experiences and adherence to Rosewood and LQA standards Conduct team briefings, manage floor assignments, and coordinate service flow to maintain operational excellence Coach, train, and guide service associates, fostering a culture of continuous improvement and accountability Monitor guest satisfaction, proactively address concerns, and ensure effective service recovery when required Maintain high standards of cleanliness, presentation, product knowledge, and operational readiness throughout the outlet Support outlet performance through effective scheduling, inventory awareness, and attention to revenue opportunities OUR BENEFITS As part of our team, you ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood. You have supervisory experience within a restaurant or luxury hospitality environment You are passionate about food, beverages, and creating memorable guest experiences You possess strong leadership skills and enjoy motivating and developing team members You demonstrate excellent organizational abilities and thrive in a fast-paced operational environment You have a solid understanding of restaurant operations, service standards, and POS systems You communicate fluently in English; additional language skills are an advantage