Call Center Representative

• Analyzes data collected from AMI systems to ensure completeness, accuracy, and reliability of metering data. • Performs data cleaning, validation, reconciliation, and exception analysis across AMI data sets. • Develops analytical insights to support operational optimization, loss reduction, and performance improvement initiatives. • Designs, creates, and maintains automated reports and dashboards to monitor AMI system performance. • Identifies trends, anomalies, and data quality issues and coordinates corrective actions with relevant teams. • Collaborates with metering, IT, AMI operations, and engineering teams to improve data accuracy and usability. • Supports ad-hoc analytical requests and performance assessments from management. • Ensures data governance, confidentiality, and compliance with corporate data policies. • Maintains proper documentation of analytical models, reports, and methodologies. • Performs other duties as assigned by the supervisor. Qualifications / Certifications: Bachelor’s degree in Data Science, Computer Science, Engineering, or a related discipline. Certification in data analytics tools (Power BI, Tableau,Google Data Analytics, or equivalent). Experience : Minimum 4 years of relevant experience in data analysis, preferably within AMI or utility systems. Key Skills : • Proficiency in data analytics tools (Power BI, Tableau). • Strong programming skills (Python, R, SQL). • Ability to manage large datasets and generate actionable insights. • Strong coordination and communication capabilities. • Efficiency, Adaptability, Communication, Initiative. • Written and Spoken English is essential; Arabic is preferred. Working Conditions: Office-based analytical role with cross-functional coordination