Original posting on indeed. You apply directly with the employer — we never auto-apply.
Job description
Healthline Day Surgery Center is a respected healthcare facility specializing in outpatient surgical care. We are seeking a dedicated Call Center Representative / Agent to join our team.
**Roles and Responsibilities:**
As a Call Center Representative / Agent at Healthline Day Surgery Center, your primary responsibilities will include:
**Patient Communication:** Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently.
**Patient Support:** Assisting patients with pre\-operative and post\-operative instructions, addressing inquiries, concerns, or complaints professionally.
**Documentation:** Maintaining accurate and organized patient records, ensuring data integrity.
**Collaboration:** Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience.
**Qualifications:**
To be successful in this role, you should possess:
* Arabic and english fluency is required
* Strong communication skills, both verbal and written.
* Exceptional customer service skills with a patient\-oriented approach.
* Ability to handle a high call volume and work effectively in a fast\-paced environment.
* Preferred, but not required: Knowledge of medical terminology and previous call center or customer service experience.
Job Type: Full\-time
Pay: From AED2,500\.00 per month
Ability to commute/relocate:
* Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Call center: 1 year (Required)
Language:
* Arabic (Required)
Location:
* Abu Dhabi (Required)
Work Location: In person
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