Cafe Supervisor

Café Supervisor Location: Muscat, Sultanate of Oman Employment Type: Full\-Time Work Location: In Person Salary: OMR 1\.00–2\.00 per month Position Summary We are seeking an experienced and customer\-focused Café Supervisor to oversee daily café operations and ensure excellent service standards, product quality, team performance, and customer satisfaction. The ideal candidate will have strong experience in café, specialty coffee, restaurant, or hospitality operations, with excellent leadership, communication, and organizational skills. Key Responsibilities Café Operations Management \* Supervise daily café operations and ensure smooth workflow. \* Ensure compliance with company standards, SOPs, and service procedures. \* Monitor opening and closing procedures. \* Ensure proper preparation and availability of products throughout the day. \* Maintain service quality, speed, and customer satisfaction. \* Coordinate with kitchen, pastry, bar, and management teams. Team Supervision \& Training \* Supervise baristas, servers, cashiers, and café staff. \* Assign daily tasks and monitor staff performance. \* Train team members on customer service, product knowledge, POS operations, hygiene procedures, and company SOPs. \* Support staff scheduling and shift coordination. \* Motivate the team and maintain a positive working environment. Customer Service \* Ensure guests receive excellent service and hospitality. \* Handle customer feedback and complaints professionally. \* Monitor customer satisfaction and recommend improvements. \* Build positive relationships with regular customers. Coffee \& Product Quality \* Ensure beverages and food items are prepared according to company standards. \* Monitor product presentation, consistency, and quality. \* Ensure proper handling and storage of products. \* Support baristas in maintaining beverage quality standards. \* Monitor product availability and communicate shortages. Cash Handling \& POS \* Monitor POS transactions and cashier activities. \* Ensure accurate billing and payment procedures. \* Support daily sales closing and cash reconciliation. \* Monitor discounts, voids, and refunds according to company policy. Inventory \& Cost Control \* Monitor daily stock levels and product availability. \* Coordinate with the Storekeeper or Management regarding replenishment. \* Control wastage and ensure proper product handling. \* Support inventory counting and stock monitoring. \* Follow FIFO and appropriate stock rotation procedures. Hygiene \& Food Safety \* Ensure compliance with food safety and hygiene requirements. \* Monitor cleanliness of the café, counter, dining area, equipment, and staff areas. \* Ensure proper storage and food\-handling procedures. \* Support HACCP and company food safety requirements. Sales \& Reporting \* Monitor daily sales performance. \* Prepare shift reports and operational updates. \* Track customer feedback and operational issues. \* Provide recommendations to improve sales, service, and operational efficiency. Required Qualifications \* Minimum 3 years of experience as a Café Supervisor, Assistant Manager, Shift Leader, or similar position. \* Previous experience in cafés, specialty coffee shops, restaurants, or hospitality operations. \* Experience supervising café teams and daily operations. \* Knowledge of coffee, beverages, and café service standards. \* Experience with POS systems and cash handling. \* Basic knowledge of inventory control and food cost awareness. \* Good English communication skills. \* Ability to work under pressure during busy periods. \* Flexibility to work weekends, holidays, and different shifts. Preferred Skills \* Barista knowledge or coffee certification is an advantage. \* Experience in premium cafés or specialty coffee brands. \* Knowledge of HACCP and food safety practices. \* Basic Microsoft Office skills for reports and documentation. Core Competencies \* Leadership \& Team Management \* Customer Service \* Café Operations Management \* Problem Solving \* Communication \* Product Quality Control \* Staff Training \* Cost Awareness \* Accountability \* Professionalism Key Performance Indicators \* Customer satisfaction \* Service speed and efficiency \* Beverage and product quality consistency \* Staff performance and training completion \* Sales achievement \* Reduction of wastage \* Inventory accuracy \* Hygiene audit results \* Compliance with SOPs Work Location: In Person Pay: RO1\.000 \- RO2\.000 per month Work Location: In person