Cafe Customer Service Associate | Retail | M&S Cafe | UAE

• The Customer Service Associate - Cafe plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies. • You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes. What You Will Do: Customer Service & Complaint Handling • Engage with customers to provide a high level of service and assist with their needs. • Address basic customer complaints and escalate issues as needed. Visual Merchandising & Store Maintenance • Ensure that the store is well-organized and adheres to company visual merchandising standards. • Regularly clean and maintain the sales floor to create an inviting shopping environment. Stock Management & Inventory • Actively participate in receiving new shipments and restocking the store. • Help manage inventory and ensure the store is fully stocked. Sales Support (Upselling & Cross-selling) • Recommend products to customers based on their needs, focusing on upselling and cross-selling. • Stay updated on product information to make informed recommendations. Cash Register Operation • Operate the cash register, process transactions, and follow company policies for handling payments. • Ensure accurate cash handling and maintain a clean and organized checkout area. • Strong verbal communication skills. • Exceptional customer service skills. • Attention to detail for maintaining store standards. • Ability to engage in upselling and cross-selling. What Qualifies You For The Role: • Previous experience in customer-facing roles, with a focus on providing excellent service. • Strong verbal communication and interpersonal skills to interact with customers effectively. • Ability to maintain high store standards, both in terms of product organization and cleanliness. • Experience in operating cash registers and following cash handling procedures.