Business Analyst – Business Banking Transformation

**Role Purpose** The Senior Digital Business Analyst will drive digital transformation initiatives within Business Banking by defining and delivering digital onboarding, workflow automation, self\-service journeys, API integrations, and AI\-enabled customer experiences. The role requires strong business banking expertise combined with experience in digital channels and platform modernization. **Key Responsibilities** **Digital Transformation** * Lead business analysis activities for digital banking initiatives. * Design end\-to\-end digital customer journeys. * Drive automation opportunities across onboarding and servicing processes. * Identify process improvement and digitization opportunities. **Business Banking Domain** Strong knowledge of: * Business Banking * Corporate Customer Lifecycle Management * Digital Account Maintenance * Regulatory and Compliance Controls **Digital Channel Experience** * Internet Banking * Mobile Banking * Workflow Platforms * CRM Systems * BPM Solutions * API\-based Integrations * OCR / IDP Solutions * UAE Pass Integration * AI and Automation Platforms **Requirement Management** * Convert business requirements into: * User Stories * Functional Specifications * Process Flows * Wireframes * Business Rules * Define integration requirements and system interactions. * Work closely with Solution Architects and Engineering teams. **Agile Delivery** * Manage product backlog. * Support sprint planning and backlog grooming. * Participate in solution design discussions. * Support SIT, UAT, and production deployment activities. **Required Skills \& Experience** **Domain Expertise** * 7\+ years as Business Analyst. * Minimum 4 years in Digital Banking or Business Banking Transformation. * Strong understanding of: * Business Banking Operations * Corporate Onboarding * KYC/AML Compliance * Risk \& Regulatory Processes * Customer Journey Design **Technical Knowledge** * APIs and Integration Concepts * BPM / Workflow Solutions * Digital Banking Platforms * Data Mapping and System Interfaces * AI \& Automation Use Cases * Reporting and Analytics **Tools** * Jira * Confluence * Visio / Draw.io * SQL (preferred) * Power BI (preferred) **Preferred Qualifications** * Experience delivering Digital Banking Transformation programs. * Agile/Scrum Certification. * UAE/GCC Banking experience. * Experience with AI\-enabled onboarding and workflow automation solutions. **Skills:** Digital Banking , Business Banking , API Integration