Business Analyst

• Collaborate with business stakeholders to elicit, analyze, and document business requirements. • Translate business needs into functional specifications, epics, user stories, and process flows. • Work closely with Product Owners, Developers, and QA teams to ensure successful solution delivery. • Support User Acceptance Testing (UAT) and coordinate with business users to validate solutions. • Prepare and maintain BRDs, process maps, and supporting documentation. • Analyze and optimize existing banking processes, systems, and customer journeys. • Ensure solutions comply with regulatory requirements and internal governance standards. • Act as the primary liaison between business and technical teams. • Contribute to initiatives involving customer onboarding, KYC, customer lifecycle management, and digital banking transformation. • Previous experience in UAE banking institutions or international/Western corporate environments. • Knowledge of banking APIs, Open Banking, FinTech integrations, and digital transformation initiatives. • Professional certifications such as CBAP, CCBA, PMI-PBA, Scrum Master, or equivalent. • Experience across the full customer journey, including onboarding, servicing, retention, and lifecycle optimization. • Strong domain knowledge across banking products, customer onboarding, customer lifecycle management, and regulatory requirements. • Excellent stakeholder management and strong analytical capabilities. • Ability to bridge business and technology teams effectively. • Familiarity with Agile and Waterfall delivery methodologies. • Hands-on experience with JIRA, Confluence, Microsoft Excel, and SQL. • Proficient English communication skills (spoken and written).