Branch Manager

**1\. Duties of Branch Manager** * **Daily Branch Operations** — Plan, direct, and coordinate all branch activities to meet financial and service targets. * **Sales \& Revenue Management** — Achieve monthly sales targets, monitor performance metrics, push key products, and drive business development. * **Supplier \& Airline Relationship Management** — Negotiate commissions, maintain contracts with airlines, hotels, tour operators, and ensure competitive pricing. * **Customer Service Excellence** — Handle escalated complaints, ensure high service standards, and maintain customer satisfaction. * **Financial Controls** — Oversee cash handling, billing accuracy, receivables, petty cash reconciliation, and branch\-level P\&L. * **Compliance \& Risk Management** — Ensure adherence to regulatory requirements, internal policies, and conduct regular audits. * **Technology Integration** — Oversee GDS systems (Amadeus, Sabre, Galileo), CRM tools, accounting systems, and ensure staff proficiency. * **Local Market Development** — Identify business opportunities, develop local partnerships, and promote agency products. 2\. Key Responsibilities * Recruit, train, coach, and evaluate staff. * Set team targets and monitor KPIs. * Motivate staff and maintain discipline. * Define local sales strategy aligned with regional goals. * Supervise prospecting and customer portfolio development. * Execute promotional campaigns and seasonal offers. * Maintain accurate records, documentation, and booking processes. * Ensure smooth ticketing, hotel reservations, visa processing, and tour operations. * Oversee inventory of brochures, marketing materials, and office supplies. * Manage branch budgets and expenses. * Monitor receivables, credit terms, and overdue accounts. * Submit periodic reports to regional management. * **Customer \& Supplier Relations** * Build strong relationships with customers and suppliers. * Resolve complex enquiries and service issues. * Maintain feedback loops for product improvement. Pay: ﷼6,000\.00 \- ﷼10,000\.00 per month Work Location: In person