Beauty Advisor

The Beauty Advisor is responsible for advising customers on beauty products and assisting in sales through knowledgeable and engaging interactions. The role involves maintaining high standards of customer service, ensuring product knowledge, and driving sales by promoting featured products and services. The Beauty Advisor also plays a role in merchandising, maintaining stock, and complying with operational procedures to enhance the store's effectiveness and profitability. What You Will Do: Sales and Customer Engagement • Recommend appropriate products and provide information highlighting the features, advantages, and benefits to customers. • Assist customers in locating, selecting, and purchasing desired products based on their preferences. • Utilize selling techniques such as suggestive selling, upselling, and cross-selling to increase Average Transaction Value (ATV). • Attend to all customer queries and needs, ensuring satisfaction and resolving complaints within set standards. Stock and Merchandise Management • Monitor availability of GOBE products and update reports on product shelf life. • Ensure proper safekeeping of all store merchandise to prevent shoplifting, damages, and pilferages. • Timely display all products following set planograms and guidelines. • Replenish products on display as needed with complete shelf tag price and price tags. Operational Compliance and Standards • Maintain cleanliness and orderliness of the assigned area. • Comply with all set customer service standards, including Smile and Greet and Offers Basket. • Prepare and set up store promotions using Marketing Collaterals effectively. • Monitor and update price changes and shelf/price tags as needed. • Strictly comply with company policies, including attendance, punctuality, and grooming standards. Personal Development and Team Collaboration • Accomplish MFP and PDP on time. • Participate in and implement agreed Employee Engagement Survey action plans. • Develop leadership and problem-solving skills. • Proactively contribute with a good team spirit and take initiatives. Required Skills To Be Successful: • Customer service excellence and empathy with strong relationship skills. • Proficiency in retail operations and stock management. • Leadership and problem-solving capabilities. • Integrity, trustworthiness, and the ability to deal with ambiguity. • High School diploma or equivalent; degree not essential. • Minimum 2 to 4 years of retail experience with a focus on the beauty or fashion sector. • In-depth knowledge of fashion/beauty industry and trends. • Skills in retail operations, including stock management, visual merchandising, systems, and cash handling. • Excellent customer service, empathy, and results orientation.