Bartender - Lobby Lounge

We invite you to join the world of luxury hospitality at Raffles Dubai as our new Bartender in Raffles Salon our award-winning lobby lounge to provide prompt and courteous drink orders either taken directly from guests and patrons. This position reports to Outlets Supervisor. KEY ROLES & RESPONSIBILITIES • Read daily events to be aware of any VIP arrivals. • Must have a complete working knowledge of bar items, ingredients and preparation • Ensure all details of service are performed properly for every guest • To understand and adhere to Beverage Department Standard Operating Procedures • Carry trays, bus and reset tables with linen, china, glass and silver • Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved • When possible greet regular guests by name and note and serve preferences accordingly • Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes • Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently • Make all cocktails in accordance with Hotel s standard beverage manual • Receive and check liquor against previous shift s requisitions • Attempt to limit problems and liability related to guest' excessive drinking • Organize requisition, pick up and verification for F&B items used in the bar areas • Ensure that the bar area is fully stocked and all side opening and closing duties are completed • Slice and pit fruit for garnishing drinks • Arrange bottles and glasses to make attractive displays • Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware • Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague • Assist with cleanup - removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins • Maintain complete knowledge of all F&B services, outlets, hotel services/features • Able to handle cash following established and proper Accounting procedures • Reading, writing and oral proficiency in the English language • Team player with a creative and outgoing personality • Must be well-presented and professionally groomed at all times • Good communication and customer contact skills; good problem resolution skills • Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails. • Embrace the Raffles brand promise and luxury in your role and in all your interactions. • Foster an inclusive environment where every individual feels valued and respected QUALIFICATIONS • Secondary school education EXPERIENCE • Minimum 2 years food and beverage experience with detailed bar knowledge • Previous cashiering experience