AV & Security Products Technician

**Position Title:** AV \& Security Solutions Technician **Department:** IT Solutions **Location:** Dubai, United Arab Emirates **Employment Type:** Full\-time **About Al Abbas Group** Founded in 1967, **Al Abbas Group (AAG)** is one of the UAE’s established and diversified business groups, with operations across multiple sectors including Distribution, Solution Providers, Real Estate, Manufacturing, Food \& Beverage, Support Services, and Strategic Communications. With a strong presence across the **UAE, Saudi Arabia, Oman, and Qatar**, Al Abbas Group continues to build sustainable businesses through innovation, service excellence, and a customer\-focused approach. **About the Role** We are looking for a technically skilled and customer\-focused **AV \& Security Solutions Technician** to join our IT Solutions team in Dubai. The role will be responsible for the **installation, configuration, commissioning, maintenance, troubleshooting, and repair of IT, AV, and Security products at customer sites**. The ideal candidate should have strong technical troubleshooting skills, good customer interaction abilities, and the ability to work independently or as part of a project implementation team while following OEM standards, SLAs, company procedures, and HSE requirements. **Key Responsibilities** *IT Infrastructure Installation \& Support* * Install, configure, commission, and maintain desktop computers, laptops, workstations, servers, printers, scanners, and peripheral devices. * Configure user accounts, permissions, shared folders, printers, and network resources. * Install and configure wired and wireless networking equipment including routers, switches, access points, and structured cabling. * Perform hardware diagnostics and component replacement. * Execute operating system updates, firmware upgrades, and software patches. *Audio Visual (AV) Solutions* * Install, configure, and commission **Interactive Flat Panels (IFP)**. * Conduct customer demonstrations and user orientation after installation. * Install and configure video conferencing equipment. * Configure cameras, microphones, speakers, touch panels, and presentation systems. * Perform software and firmware updates for AV equipment. * Troubleshoot display, connectivity, audio, and video issues. *Security Solutions* * Install and configure **IP CCTV surveillance systems, NVRs, and DVRs**. * Configure IP cameras, storage devices, remote viewing, and mobile applications. * Perform camera positioning, focus adjustment, and recording verification. * Install and troubleshoot access control systems where applicable. * Support cybersecurity solutions including endpoint protection, firewall deployment, antivirus, email security, and network security devices. * Perform firmware upgrades and security updates for supported devices. *Field Service Operations* * Attend customer service requests within agreed SLA timelines. * Resolve hardware, software, and network\-related incidents. * Escalate complex technical issues to senior engineers when required. * Perform preventive maintenance visits according to maintenance schedules. * Participate in new installations, upgrades, migrations, and relocation projects. * Read technical drawings, network layouts, and installation plans. * Ensure installations comply with project specifications and quality standards. **Qualifications \& Experience** * Diploma or Bachelor’s degree in **Information Technology, Computer Science, Electronics, Computer Engineering, or a related technical discipline**. * Strong understanding of computer hardware and software. * Good knowledge of networking fundamentals. * Strong troubleshooting and analytical skills. * Good customer service and communication skills. * Strong time management and prioritization skills. * Ability to work independently with minimum supervision. * Commitment to continuous technical learning. * **Valid UAE driving licence is preferred.** **Preferred Certifications** *Candidates with any of the following certifications or training will be preferred:* * Microsoft Certifications * Certified CCTV / Security Systems Training * Cybersecurity fundamentals * OEM Interactive Flat Panel Training **What We Offer** * Company\-provided mobile SIM for business use * Comprehensive medical insurance coverage * Annual air ticket * Opportunity to work within a diversified and growth\-oriented organization * Structured career development and progression opportunities * Professional, collaborative, and supportive work environment **Application Process:** Qualified candidates are invited to **apply directly through Indeed**. If your profile matches our requirements, our recruitment team will get in touch with you. Application Question(s): * Do you have a Diploma or Bachelor’s degree in IT, Computer Science, Electronics, Computer Engineering, or a related technical discipline? * Do you have hands\-on experience installing and configuring AV equipment such as Interactive Flat Panels, video conferencing systems, cameras, microphones, speakers, or presentation systems? * Do you have hands\-on experience with IP CCTV systems, NVRs, DVRs, or IP cameras? * Do you have previous field\-service experience working at customer sites? * Do you hold a valid UAE driving licence? * Do you currently have UAE field\-service/customer\-site experience? * Which technical areas do you have hands\-on experience with? * What is your current salary? * What is your expected monthly salary? * What is your notice period? Language: * English (Required) Work Location: In person