Auto Service Advisor

ROLE PURPOSE As a \*\*Service Advisor\*\*, you will be responsible for managing the complete customer journey within the ROX UAE Service Center, from vehicle reception through final handover. You will assess customer needs, prepare work orders, coordinate with internal departments, and provide regular progress updates while ensuring a smooth, transparent, and premium aftersales experience. This role serves as the primary point of contact between customers and internal teams, contributing to operational efficiency and long\-term customer satisfaction. KEY RESPONSIBILITIES \* Welcome customers in a professional and friendly manner. \* Receive vehicles and accurately document customer requests. \* Prepare and maintain accurate work orders. \* Explain recommended work, timelines, and estimated costs. \* Obtain customer approvals before additional work is carried out. \* Monitor job progress and provide regular status updates. \* Maintain excellent customer satisfaction throughout the service journey. \* Coordinate daily activities with technicians, Quality Control, and Spare Parts teams. \* Review vehicle history, inspection findings, and customer concerns before assigning work. \* Ensure all approved work is properly documented and communicated to the relevant departments. \* Follow up on parts availability, pending approvals, job completion, and delivery schedules. \* Maintain accurate records of quotations, approvals, invoices, work orders, and customer communications. \* Support vehicle handover by explaining completed work, recommendations, warranty coverage, and future maintenance requirements. \* Handle customer concerns, complaints, delays, and escalations professionally while working toward timely resolution. \* Coordinate with customers regarding quotations, additional recommendations, payment procedures, documentation, and collection arrangements. \* Protect the confidentiality of customer information, pricing details, technical records, and internal company information. \* Work closely with Reception, Workshop Supervisors, Drivers, Finance, Quality Control, Spare Parts, and Management to ensure smooth daily operations. \* Demonstrate professionalism, effective communication, and a customer\-focused attitude while representing the Service Department. \* Ensure all activities comply with company policies, documentation standards, approval procedures, and operational guidelines. \* Support daily operations during high workload periods, VIP appointments, technical campaigns, inspections, and urgent requests. \* Identify opportunities to improve communication, workflow efficiency, documentation quality, and the overall customer experience. \* Contribute to maintaining ROX UAE's premium brand image by delivering a professional, transparent, and seamless aftersales journey from arrival through final vehicle handover. QUALIFICATIONS \* Strong customer relationship and communication skills. \* Valid UAE driving license is preferred. \* Good understanding of automotive aftersales operations. \* Strong organizational, follow\-up, and problem\-solving abilities. \* Excellent coordination and interpersonal skills. \* Professional appearance, attitude, and customer\-focused mindset. \* Ability to communicate effectively in English is required. \* Strong attention to detail and documentation accuracy. \* Arabic or additional language skills are considered an advantage. \* Ability to remain calm and professional while managing customer expectations. \* Ability to clearly explain technical recommendations, costs, timelines, and completed work. \* Ability to manage multiple work orders, priorities, approvals, and customer communications simultaneously. \* Ability to collaborate effectively with technicians, workshop supervisors, Quality Control, Spare Parts, Finance, and Management. \* Good understanding of work order management, quotations, invoicing, maintenance schedules, and aftersales processes. \* Good knowledge of CRM platforms, DMS/ERP systems, Microsoft Office applications, and digital documentation. \* Previous experience in a Service Advisor, Aftersales Advisor, Customer Experience, Workshop Coordination, or similar automotive support role. \* Minimum \*\*2–4 years\*\* of experience within a dealership, premium automotive brand, luxury automotive environment, or authorized service center. WORK CONDITIONS \* Full\-time position based in Abu Dhabi, United Arab Emirates. \* Customer\-facing role within a busy automotive aftersales environment. \* Rotational shifts, including weekends, evenings, and public holidays as required. \* Daily responsibilities include customer interaction, documentation, coordination, reporting, scheduling, and operational support. \* Regular collaboration with internal departments including Workshop, Quality Control, Spare Parts, Finance, Reception, Drivers, and Management. \* Frequent use of CRM platforms, DMS/ERP systems, Microsoft Office applications, digital records, quotations, invoices, and internal communication tools. \* Additional working hours may occasionally be required during peak business periods, urgent customer requirements, VIP appointments, technical campaigns, or operational priorities. **WHAT WE OFFER** \* Competitive compensation and benefits package. \* Continuous learning and professional development opportunities. \* Supportive, collaborative, and performance\-driven work environment. \* Exposure to premium automotive aftersales operations and international service standards. \* Excellent career growth opportunities within a rapidly expanding automotive organization. Pay: AED5,000\.00 \- AED7,000\.00 per month Language: * Arabic (Required) Work Location: In person