AsstMgr-Housekeeping

**Additional Information** **Job Number**26105819 **Job Category**Housekeeping \& Laundry **Location**West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the day\-to\-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position directs and works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. **CANDIDATE PROFILE** **Education and Experience** * High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR * 2\-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. **CORE WORK ACTIVITIES** **Managing Housekeeping Operations and Budgets** * Ensures knowledge and understanding of OSHA regulations are up to date. * Oversees all lost and found procedures. * Obtains list of rooms to be cleaned immediately and list of prospective check\-outs or discharges to prepare work assignments. * Inventories stock to ensure adequate supplies. * Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. * Works effectively with the Engineering department on guest room maintenance needs. * Understands and complies with loss prevention policies and procedures. * Ensures all employees have proper supplies, equipment and uniforms. * Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures. * Assists in supervising an effective inspection program for all guestrooms and public space. * Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. * Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. **Ensuring Exceptional Customer Service** * Handles guest problems and complaints seeking assistance from supervisor as necessary. * Assists in the review of comment cards and guest satisfaction results with employees. * Empowers employees to provide excellent customer service within guidelines. **Conducting Human Resources Activities** * Supports training initiatives for all current and new employees. * Participates as needed in the investigation of employee accidents. * Communicates performance expectations to Housekeeping employees in accordance with job descriptions for each position and monitors progress. * Coaches, counsels and encourages employees. * Manages payroll administration. * Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. * Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. * Communicates areas in need of attention to staff and follows up to ensure understanding. * Participates as needed in the interviewing and hiring of Housekeeping employee team members with the appropriate skills. * Handles employee progressive disciplinary procedures as required. * Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. * Supervises the Housekeeping shifts including "breaking out the house." * Sets a positive example for guest relations. * Participates in the employee performance appraisal process, giving feedback as needed. *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.* St. Regis Hotels \& Resorts kombiniert zeitlosen Glamour mit avantgardistischem Esprit und hat sich der Mission verschrieben, exklusive Erlebnisse in über 50 Luxushotels und Resorts an den beliebtesten Standorten der Welt bereitzustellen. Die Anfänge der Marke liegen im ersten St. Regis Hotel, das John Jacob Astor IV zu Beginn des 20\. Jahrhunderts in New York eröffnete. Seitdem setzen wir uns für kompromisslosen, individuellen und vorausschauenden Service für alle Gäste ein, den ein Team von Gastgebern und Gastgeberinnen anmutig und makellos bereitstellt. Dabei kombinieren wir klassische Eleganz und moderne Sensibilität mit unserem hauseigenen Butler\-Service. Wir laden Sie ein, die Stellenangebote bei St. Regis kennenzulernen. Bei St. Regis werden Sie Teil des **Markenportfolios von Marriott International**. Hier können Sie **Ihr Bestes geben, Ihre Bestimmung finden**, einem fantastischen globalen **Team angehören** und **das Beste aus sich herausholen**.