Assistant Restaurant Manager

Mandarin Oriental Muscat is looking for an **Assistant Restaurant Manager** to join our **Food and Beverage** team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award\-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought\-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting\-edge of luxury experiences. **Mandarin Oriental, Muscat** Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort offering 150 stylishly appointed guestrooms and suites, five restaurants and bars, a luxurious Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one\-of\-a\-kind ballroom boasting spectacular views of the Arabian Sea, as well as a variety of banquet and meeting spaces designed to accommodate social and business events. For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group’s legendary service, world\-class amenities, and sweeping sea or mountain views. **Responsibilities** * Support the day\-to\-day management of the assigned Food \& Beverage operation, ensuring efficient and smooth service while consistently maintaining Mandarin Oriental standards. * Ensure team members have excellent knowledge of food and beverage offerings and can confidently communicate this knowledge to guests. * Ensure colleagues report for and complete their shifts according to scheduled working hours. * Assist in managing staffing levels, colleague performance, and operational requirements in line with business needs and budgeted targets. * Ensure tables, service stations, and operational areas are correctly arranged, prepared, and maintained. * Ensure all colleagues are familiar with correct billing and payment procedures. * Ensure equipment is maintained in good working condition and colleagues are appropriately trained in its correct use. * Conduct daily briefings and participate in relevant operational and departmental meetings. * Attend and actively participate in training sessions organized by Mandarin Oriental. * Ensure current training materials, operational updates, and service standards are communicated to relevant colleagues. * Ensure VIP guests and special requests are handled according to Mandarin Oriental standards. * Monitor the quality and presentation of food and beverages and ensure standards are clearly communicated to the team. * Conduct and attend relevant meetings in the absence of the Restaurant Manager when required. * Support the efficient and profitable operation of the assigned Food \& Beverage area while maintaining the highest standards of food, beverage, service, health and safety, and guest satisfaction. * Communicate operational performance, challenges, and opportunities to the Restaurant Manager and relevant senior management. * Assist in developing and executing plans to support sales, profitability, colleague engagement, and team development. * Ensure colleagues actively contribute to reducing operational losses, controlling costs, and maximizing profitability wherever possible. * Supervise Food \& Beverage service by directing, supporting, and guiding colleagues throughout the operation. * Ensure adequate staffing levels during each shift and promptly communicate any shortages or operational concerns to the appropriate manager. * Identify training and development needs within the team and provide coaching and on\-the\-job support. * Monitor colleague performance objectively and provide appropriate feedback, coaching, and development support. * Lead by example and promote Mandarin Oriental’s philosophy, culture, Guiding Principles, and Legendary Quality Experiences. * Ensure guest preferences are recognized, recorded where appropriate, and consistently delivered by the team. * Ensure relevant supervisors and colleagues are appropriately trained in reservation procedures. * Ensure greeting, seating, order\-taking, and overall service delivery are performed according to Mandarin Oriental standards. * Understand and communicate relevant upselling strategies to the team. * Ensure food and beverages are presented and served according to Mandarin Oriental standards. * Monitor guest satisfaction and proactively identify opportunities to enhance the guest experience. * Ensure colleagues are confident in handling special requests, dietary requirements, and VIP guests. * Handle guest feedback and complaints professionally and according to Mandarin Oriental standards, escalating matters to the Restaurant Manager where appropriate. * Build positive guest relationships and actively seek feedback to continuously improve service delivery. * Ensure hotel grooming, appearance, and hygiene standards are consistently maintained by all colleagues. * Ensure the assigned Food \& Beverage environment is maintained according to Mandarin Oriental standards. * Foster positive colleague relations, teamwork, and effective communication within the team and across departments. * Support a culture of accountability, collaboration, respect, and continuous improvement. * Perform additional duties and special projects as assigned by the Restaurant Manager or Food \& Beverage leadership. **Health, Safety \& Compliance** * Be aware of and comply with safe working practices and all applicable FLHSS requirements, including awareness of specific workplace hazards. * Comply with local regulations and relevant food hygiene standards. * Ensure HACCP and Safe \& Sound procedures are consistently followed. * Wear appropriate protective clothing or equipment provided or recommended by the hotel when required. * Report defects relating to the building, equipment, or facilities according to hotel procedures. * Ensure accidents involving colleagues, guests, or visitors are promptly reported according to hotel procedures. * Attend all required fire, health, safety, food hygiene, and statutory training. * Be fully familiar with the hotel’s fire safety plans and emergency procedures. * Ensure colleagues follow applicable Safe \& Sound, health and safety, and HACCP procedures. * Attend any additional training considered appropriate by the Head of Department. **Qualifications \& Skills** * Previous experience in Food \& Beverage operations within a luxury hotel or high\-end hospitality environment. * Previous supervisory or assistant management experience is preferred. * Strong knowledge of luxury Food \& Beverage service standards. * Excellent guest service and interpersonal skills. * Strong leadership, coaching, and team\-management capabilities. * Ability to remain calm and professional in a fast\-paced operational environment. * Strong organizational and problem\-solving skills. * Ability to multitask, prioritize effectively, and make sound operational decisions. * Commercial awareness with an understanding of cost control, revenue generation, and upselling. * Strong attention to detail and commitment to quality. * Excellent verbal and written communication skills in English; additional languages are an advantage. * Good knowledge of food hygiene, HACCP, and health and safety requirements. * Confident, well\-groomed, professional, warm, and approachable. * Demonstrates integrity, initiative, accountability, and a strong team spirit. **Our commitment to you** * Learning \& Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. * MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the \#MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. * Heath \& Colleague Wellness. Finding the right work\-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. **We’re Fans. Are you?**