Application Support Specialist

Application Support Specialist \| Fulltime ###### **Job Description:** **Key Responsibilities** * Provide first\-line technical and functional support for business applications. * Receive, log, categorize, prioritize, and resolve support requests through the ticketing system. * Diagnose and troubleshoot application issues following established procedures. * Escalate unresolved incidents to Level 2 (L2\) or relevant technical teams with complete documentation. * Monitor application availability, performance, and system alerts. * Perform routine health checks and operational support activities. * Maintain accurate records of incidents, service requests, resolutions, and knowledge base articles. * Communicate effectively with end users and provide timely updates on ticket status. * Ensure compliance with agreed Service Level Agreements (SLAs) and operational procedures. * Support application deployments, configuration changes, and scheduled maintenance activities when required. * Collaborate with development, infrastructure, database, and business teams to resolve issues efficiently. * Participate in shift rotations, on\-call support, or weekend support when required by the service. ###### **Job Requirements:** **Qualifications** * Bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related field. * 0–3 years of experience in Application Support, Service Desk, or Technical Support. * Fresh graduates with strong technical knowledge are encouraged to apply **Required Technical Skills** * Basic understanding of databases and SQL. * Basic knowledge of Windows and Linux operating systems. * Familiarity with web applications, APIs, and client\-server architecture. * Understanding of ITIL Incident and Service Request Management concepts. * Experience with ticketing systems such as ServiceNow, Jira, or similar is an advantage. * Basic scripting knowledge (PowerShell, Bash, or Python) is a plus. **Soft Skills** * Strong analytical and problem\-solving skills. * Excellent communication and customer service skills. * Ability to work under pressure and manage multiple priorities. * Strong documentation and reporting skills. * Team player with a willingness to learn. ###### **Equal opportunity:** All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process Posted Yesterday * **Job Location** * KSA * **Job Code** * **2163** ##### **Job Overview** * Experience * 0\-3 Years * Job Level: * Mid Career * Education * Bachelor’s degree in Computer Science, Information Technology, Information Systems