Amazon Darkstore Team Leader

**Key Responsibilities:** * Supervise daily dark store operations, including picking, packing, and dispatching of online orders. * Ensure orders are processed accurately and delivered on time to meet partner SLAs * Manage, train, and motivate store staff (pickers, packers, and riders) to maintain performance standards. * Monitor inventory levels, coordinate stock replenishment, and minimize wastage or shrinkage. * Conduct daily checks on product quality, cleanliness, and storage conditions. * Generate and review operational reports, ensuring compliance with safety and company policies. * Handle escalations, resolve issues related to delayed or incorrect orders, and communicate effectively with customer service or vendor partners. * Ensure the store layout and processes are optimized for efficiency and accuracy. * Oversee shift schedules, attendance, and performance evaluations for the team. * Support the implementation of new operational procedures or system updates. **Qualifications \& Skills:** * Bachelor’s degree or equivalent experience in logistics, supply chain, or retail operations. * Minimum 2–3 years of experience in warehouse, fulfillment, or retail supervision. * Strong leadership, organizational, and problem\-solving skills. * Proficient in MS Office and warehouse/order management systems. * Excellent communication and team management abilities. * Ability to work in fast\-paced, high\-volume environments with flexible shifts. **Key Performance Indicators (KPIs):** * Order accuracy and delivery time. * Inventory accuracy and stock availability. * Staff productivity and attendance. * Compliance with safety and operational standards. * Customer satisfaction rate. Job Type: Full\-time Pay: Up to AED3,500\.00 per month Experience: * WAREHOUSING : 3 years (Preferred) * LOGISTICS OPERATIONS : 2 years (Preferred) * E\-COMMERCE : 3 years (Preferred) * DARK STORE OPERATIONS : 3 years (Preferred) Work Location: In person