Admission Executive

Job Summary We are looking for a proactive and customer-focused Admissions & Student Relationship Executive to manage enquiries, guide parents and students on suitable courses, and convert leads into enrollments. The role involves handling inbound and outbound calls, managing walk-in enquiries, coordinating with academic teams across branches, and ensuring a smooth journey from lead enquiry to confirmed student admission . This position plays a key role in supporting student growth while achieving admissions and conversion targets. Roles & Responsibilities Lead Handling & Conversion • Handle incoming calls, enquiries, and online leads from prospective parents and students. • Make outbound follow-up calls to interested leads and enquiries. • Understand customer requirements and recommend suitable courses and programs. • Guide parents through course details, schedules, fees, and enrollment process. • Convert enquiries into confirmed admissions through structured follow-ups. • Achieve assigned admission and conversion targets. Customer Interaction & Branch Support • Welcome and assist walk-in parents visiting the centre. • Provide clear and professional course counselling. • Coordinate student visits, demo sessions, and registrations. • Maintain strong relationships with parents and students. • Ensure excellent customer experience from first enquiry to enrollment. Coordination & Process Management • Maintain accurate lead and admission records in CRM/system. • Coordinate with trainers, academic teams, and branch staff for scheduling. • Track enquiry status and ensure timely follow-ups. • Support campaigns, events, and promotional activities when required. • Prepare basic daily or weekly enquiry and conversion reports. Desired Candidate Profile • 1–4 years experience in Admissions, Telesales, Education Sales, or Customer Relationship roles. • Experience in training institutes, education centres, or service sales preferred. • Strong communication and convincing skills. • Comfortable handling telephone calls and walk-in customers. • Target-oriented with good follow-up discipline. • Basic computer knowledge (CRM, Excel, Email). • Positive attitude and professional appearance. • Currently residing in Abu Dhabi preferred.