Accountant

Job Brief: We are looking for a driven and client-focused Junior Account Executive to support the growth and servicing of key eCommerce and cross-border logistics accounts. The successful candidate will assist in managing client relationships, supporting revenue targets, and ensuring seamless service delivery across our fulfillment and logistics network. Your Responsibilities: • Account Support eCommerce & Cross-Border • Assist in managing day-to-day relationships with assigned eCommerce clients, including SMEs and marketplace sellers. • Support in executing strategic account plans and onboarding new clients. • Coordinate with internal operations, customs, and last-mile teams to resolve client issues promptly. • Monitor shipment performance and visibility metrics, flagging exceptions to clients proactively. • Maintain accurate client records, contact databases, and account activity logs in the CRM. • Revenue Support • Assist in identifying upsell and cross-sell opportunities within existing accounts. • Support the preparation of proposals, pricing sheets, and service bundles for cross-border and domestic eCommerce solutions. • Track and report on account revenue performance against targets on a regular basis. • Customer Relationship Management • Act as a first point of contact for day-to-day client queries and service-level concerns. • Develop a strong understanding of each client's logistics requirements and business model. • Escalate complex issues with a clear summary and recommended resolution. • Contribute to process improvements that enhance client satisfaction and delivery efficiency. • Reporting & Pipeline • Maintain and update CRM data, sales pipelines, and activity reports consistently. • Prepare weekly account status updates and performance dashboards for senior review. • Track client onboarding milestones and ensure all documentation is in order. • Stakeholder Coordination • Liaise with internal teams (operations, IT, customs, finance) to ensure smooth service execution for key accounts. • Support representation at industry events, trade shows, and client meetings as required. Your Qualifications: • Bachelor's degree in Business, Logistics, Marketing, or a related field. • 1 3 years of experience in account management, logistics coordination, or client-facing sales roles. • Exposure to eCommerce, cross-border shipping, or freight forwarding is a strong advantage. • Familiarity with CRM tools (Salesforce, HubSpot, or similar) and MS Office / Google Workspace. • Strong communication skills in English. Your Competencies: • Technical • Basic understanding of logistics operations: fulfillment, last-mile delivery, and cross-border shipping. • Familiarity with eCommerce platforms (Shopify, Noon, Amazon UAE, etc.) is advantageous. • Ability to analyze account data and produce clear performance summaries. • Proficiency in CRM usage and data entry discipline. • Behavioral • Client-first mindset with strong service orientation. • Organised, detail-oriented, and able to manage multiple accounts simultaneously. • Proactive communicator who escalates issues with solutions, not just problems. • Collaborative team player who works effectively across departments. • Learning agility eager to develop product knowledge and industry expertise quickly. • Resilience and composure when managing demanding clients or tight deadlines.