Accountant cum Floor supervisor

JOB DESCRIPTION – FLOOR IN\-CHARGE **Department:** Operations \& Administration **Industry:** Immigration Consultancy **Reports To:** Management / Director **Location:** Office\-Based Position Overview The Floor In\-Charge is responsible for the overall day\-to\-day coordination, supervision, and smooth functioning of the office floor. This role requires a highly responsible, organized, and proactive individual who can manage staff, monitor daily activities, assist with documentation and visa processing, coordinate with the sales and accounts departments, resolve client concerns, and ensure that all office operations are conducted efficiently and professionally. The Floor In\-Charge will act as the primary point of coordination between management and employees and will be responsible for ensuring that the team remains productive, disciplined, organized, and focused on achieving company objectives. Key Responsibilities1\. Team Supervision \& Floor Management * Supervise and monitor the daily activities and performance of all staff members on the office floor. * Ensure that employees are present, punctual, productive, and actively engaged in their assigned responsibilities. * Maintain discipline, professionalism, and a positive working environment within the office. * Monitor staff attendance, breaks, daily activities, and overall productivity. * Ensure that employees follow company policies, procedures, pricing structures, and operational guidelines. * Push and motivate the team to remain focused on their daily responsibilities, sales activities, follow\-ups, collections, and assigned targets. * Identify performance issues and report them to management promptly. * Ensure that tasks assigned by management are completed within the required deadlines. * Conduct regular follow\-ups with team members regarding pending work and outstanding tasks. * Coordinate between different departments to ensure smooth workflow and timely completion of work. 2\. Sales Team Coordination \& Reporting * Coordinate closely with the sales team regarding daily and monthly sales performance. * Collect, verify, and maintain daily sales and revenue reports. * Monitor registrations, payments, collections, pending balances, and sales performance. * Follow up with sales consultants regarding pending client payments and registrations. * Ensure that sales staff are actively following up with clients and working toward achieving their assigned targets. * Coordinate with management regarding sales performance, revenue generation, and team progress. * Assist in preparing daily, weekly, and monthly sales reports. * Ensure that client information and sales data are accurately entered and updated in the company's systems and master sheets. 3\. Documentation \& Data Entry * Assist with preparing, organizing, reviewing, and maintaining client documentation. * Perform accurate data entry for client applications and company records. * Ensure that client files and records are complete, properly updated, and organized. * Verify that required documents have been received from clients. * Follow up with relevant staff members regarding missing or incomplete documents. * Maintain accurate digital and physical records of client applications and documentation. * Assist with preparing documents required for visa, work permit, immigration, and embassy submissions. * Ensure that documents are properly scanned, printed, copied, filed, and maintained. 4\. Visa Processing \& Embassy Submission Assistance * Assist the processing team with visa and immigration application documentation. * Coordinate the preparation of client files for embassy and visa application submissions. * Assist with checking documents before submission to ensure that all required paperwork is available. * Coordinate with clients regarding missing documents and submission requirements. * Assist in arranging and tracking embassy, visa center, and relevant authority submissions. * Maintain records of submitted applications and monitor pending cases. * Coordinate with internal teams and external partners regarding application progress and document requirements. * Ensure that all submissions and documentation are handled professionally and within required timelines. 5\. Accounts \& Payment\-Related Support * Assist the accounts department with day\-to\-day administrative and operational tasks. * Maintain records of client payments, registrations, outstanding balances, and collections. * Coordinate with the sales team and accounts department to ensure payment information is properly updated. * Assist in tracking pending payments and follow up with responsible team members. * Support the preparation of payment reports and financial records as required by management. * Ensure that all payment\-related documentation is properly filed and maintained. * Immediately report any discrepancies or issues related to client payments or financial records to management or the accounts department. 6\. Client Problem Resolution \& Customer Support * Act as a point of escalation for client concerns, complaints, and operational issues. * Handle client problems professionally and attempt to resolve issues within company policies and procedures. * Coordinate with the relevant department or management when a client issue requires further intervention. * Ensure that client concerns are followed up on and resolved in a timely manner. * Maintain professional communication with clients and ensure that they receive accurate information. * Assist clients with general inquiries related to their applications, documentation, processing, and submissions. * Ensure that sensitive or serious client complaints are immediately reported to management. 7\. Filing \& Office Organization * Maintain proper physical and digital filing systems for all company and client records. * Ensure that client files are properly labeled, organized, and easily accessible. * Maintain confidentiality and security of client and company documents. * Ensure that the office floor, workstations, reception area, and common areas remain clean, organized, and professional. * Monitor office supplies and report requirements to management. * Ensure that documents, files, stationery, and other office materials are properly stored and organized. * Maintain overall order and discipline within the office. 8\. Administrative \& Operational Support * Assist management with day\-to\-day office operations and administrative requirements. * Coordinate tasks between sales, processing, accounts, administration, and management. * Assist in preparing internal reports, spreadsheets, trackers, and operational records. * Monitor pending tasks and ensure that responsible employees complete them on time. * Handle urgent operational matters and coordinate solutions where necessary. * Support management in implementing new procedures, policies, and operational systems. * Perform additional administrative and operational duties assigned by management. Key Performance Expectations The Floor In\-Charge is expected to: * Maintain complete control and coordination of daily office operations. * Ensure maximum productivity and discipline among team members. * Keep management updated regarding staff performance, client issues, sales performance, collections, and operational matters. * Ensure that no important client matter, document, payment, or task is overlooked. * Maintain accurate records and organized filing systems. * Ensure timely coordination of visa applications and embassy submissions. * Support the sales team in achieving revenue and collection targets. * Ensure that all employees remain active, focused, and productive during working hours. * Take immediate action on pending tasks and escalate serious issues to management. * Maintain a professional, organized, and efficient office environment at all times. Required Skills \& Qualifications * Previous experience in immigration consultancy, visa processing, recruitment, administration, or a similar industry is preferred. * Strong team management and leadership skills. * Excellent organizational and multitasking abilities. * Good knowledge of documentation, filing, and data entry. * Ability to coordinate with sales, accounts, processing, and management teams. * Strong communication and interpersonal skills. * Ability to handle client complaints and resolve operational issues professionally. * Good knowledge of Microsoft Office, Excel, email, and data management systems. * Strong attention to detail and accuracy. * Ability to work under pressure and meet deadlines. * Proactive, responsible, disciplined, and highly organized. * Ability to take ownership of tasks and ensure completion without constant supervision. Authority \& Responsibility The Floor In\-Charge is expected to take ownership of the overall daily functioning of the office floor and ensure that employees remain productive and operational activities are completed efficiently. The position requires proactive supervision, regular follow\-up, and immediate escalation of serious issues to management. The Floor In\-Charge must ensure that all activities are carried out according to company policies and must not independently make unauthorized commitments to clients, change company pricing, approve refunds, or alter immigration/visa procedures without management approval. **Overall Objective:** To ensure the office operates smoothly, efficiently, and professionally while maintaining strong team productivity, organized documentation, accurate reporting, effective client service, timely visa processing, and proper coordination between all departments. Pay: From QAR3,000\.00 per month Work Location: In person