Account Supervisor 3PL

About the Role We are looking for a proactive and results-driven 3PL Account Supervisor to join our Last Mile Operations team. In this role, you will manage relationships with third-party logistics (3PL) partners, ensure sufficient rider capacity, oversee onboarding activities, and support operational excellence. You will work closely with internal stakeholders and external suppliers to ensure smooth day-to-day operations and achieve service level targets. Key Responsibilities • Manage a portfolio of assigned 3PL suppliers and serve as their primary point of contact. • Build and maintain strong supplier relationships to support operational performance and compliance. • Monitor rider headcount and ensure suppliers meet forecasted capacity requirements. • Drive supplier fulfillment to achieve daily and weekly operational targets. • Coordinate the onboarding and activation of new 3PL riders, including document verification and system setup. • Deliver or coordinate rider training on company standards, app usage, SLAs, safety, and hygiene. • Resolve supplier-related issues, including payment inquiries, inactive riders, system issues, and documentation gaps. • Collaborate with Finance, Operations, and other internal teams to ensure timely issue resolution. • Track supplier performance, onboarding progress, and rider headcount. • Prepare regular reports and ensure compliance with company policies, SOPs, and operational standards. • High school diploma or equivalent required; Diploma or Bachelor's degree in Logistics, Supply Chain, Business Administration, or a related field is preferred. • Previous experience in logistics, last-mile delivery, or 3PL operations. • Experience managing supplier or vendor relationships is an advantage. • Strong communication, negotiation, and interpersonal skills. • Excellent problem-solving and organizational abilities. • Ability to manage multiple priorities in a fast-paced environment. • Proficiency in Microsoft Office, particularly Excel. • Familiarity with logistics or fleet management systems is a plus. • Good command of English; Arabic is an advantage.