Accommodation Supervisor

**Exceptional Hospitality Starts with You** As a **Team Member Accommodation Supervisor** , you play a key role in creating a safe, well\-organized, comfortable, and positive living environment for our team members. You will oversee the day\-to\-day operation of the Team Member Accommodation, ensuring that accommodation standards are maintained while coordinating effectively with Housekeeping, maintenance, Security, transportation providers and suppliers. Here's what you'll do during a typical day: * **Manage Team Member Accommodation Operations:** Oversee the daily operation of the Team Member Accommodation and ensure that facilities, common areas, rooms, and services are maintained to the required standards. * **Supervise Accommodation Support Teams:** Manage and organize the **Housekeeping, Maintenance, and Security teams** assigned to the Team Member Accommodation, ensuring effective coordination, coverage, and follow\-up of daily requirements. * **Assign Accommodation:** Coordinate and assign newly joining team members to suitable rooms based on availability, room type, occupancy, and accommodation policies. * **Manage Accommodation Contracts:** Monitor accommodation agreements and contracts, ensure timely renewals, and coordinate with relevant parties regarding any changes or requirements. * **Coordinate Maintenance Activities:** Liaise with the accommodation Maintenance team to organize, follow up, and monitor maintenance works, ensuring that issues are addressed promptly and with minimum disruption to team members. * **Coordinate Suppliers and Purchase Orders:** Communicate with suppliers and service providers, coordinate required services and materials, and raise or follow up on purchase orders in accordance with company procedures. * **Monitor Team Member Transportation:** Monitor the daily bus schedules between the Team Member Accommodation and the hotel, coordinate with the transportation company and drivers, and ensure that transportation services are provided safely, reliably, and according to the agreed schedule. * **Support Team Member Welfare:** Organize and monitor the accommodation environment, respond to team member concerns, and proactively identify opportunities to improve their comfort, safety, and overall living experience. * **Conduct Regular Accommodation Inspections:** Carry out routine inspections of rooms, common areas, facilities, and accommodation services to identify cleanliness, maintenance, safety, or operational concerns and ensure appropriate follow\-up. * **Supervise Pest Control:** Coordinate and monitor the monthly pest control program, ensuring that scheduled treatments are completed and that team members are properly informed of the required procedures. * **Communicate Important Information:** Inform team members of accommodation\-related circulars, rules, procedures, transportation changes, and emergency situations in a clear and timely manner. * **Handle Emergencies and Incidents:** Act as a key point of contact during accommodation\-related emergencies and incidents, ensuring that the appropriate departments and management are informed and that necessary actions are taken promptly. * **Maintain Accommodation Records:** Ensure that accommodation records, room assignments, occupancy information, contracts, maintenance issues, inspections, incidents, and other relevant documentation are accurate and up to date. * **Prepare Management Reports:** Prepare and submit **monthly accommodation reports** covering the overall condition of the accommodation, occupancy, maintenance, incidents, transportation, pest control, operational concerns, and key developments for management review. * **Drive Continuous Improvement:** Identify recurring issues and opportunities to improve accommodation standards, operational efficiency, team member satisfaction, safety, and cost effectiveness. **What It Takes to Make the Stay** At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every Team Member: * **Hospitality** – Creating a welcoming, respectful, and comfortable environment for every team member. * **Integrity** – Doing the right thing, maintaining confidentiality, and handling accommodation matters fairly and professionally. * **Leadership** – Taking ownership of accommodation operations and providing clear direction to support teams and service providers. * **Teamwork** – Working collaboratively with Housekeeping, Maintenance , Security, HR, Transportation, suppliers, management, and the accommodation owner. * **Ownership** – Taking accountability for the condition, safety, and effective operation of the Team Member Accommodation. * **Now** – Responding with urgency and discipline, particularly when dealing with maintenance issues, emergencies, transportation concerns, and team member needs. **What We're Looking For** * Previous experience in **Team Member Accommodation, Housekeeping, Facilities, Maintenance, or Hotel Operations** is highly preferred. * **Maintenance background is highly recommended** , particularly with knowledge of building services, maintenance coordination, and facility operations. * Previous supervisory or team management experience. * Strong organizational and administrative skills with the ability to manage multiple priorities. * Experience coordinating with contractors, suppliers, service providers, and external companies. * Good understanding of accommodation operations, room allocation, occupancy management, and team member welfare. * Strong communication and interpersonal skills. * Ability to handle emergencies and sensitive team member matters professionally. * Good reporting, documentation, and follow\-up skills. * Ability to work closely with different departments and maintain positive working relationships. * Good computer skills, including Microsoft Office applications. * A proactive, practical, and hands\-on approach with strong attention to detail. * Ability to work flexible hours and respond to accommodation emergencies when required. **Join an Award\-Winning Workplace Culture** At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award\-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world\-class brands , and a company\-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.